FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product you receive matches the picture shown on our website as closely as possible. However, please note that slight variations in color and detail may occur due to differences in screen display settings and lighting conditions during photography. Rest assured, we are committed to providing high-quality products that meet your expectations. If you have any concerns or questions about your order, please feel free to contact our customer service team for assistance.
You can view your sales receipt in the confirmation email sent to you after your purchase. The email will include the following details:
- Full Descriptions: A detailed description of each item in your order.
- Photo: Images of the products you purchased.
- Order Number: Your unique order identification number.
- Price: The total price and a breakdown of costs for each item.
If you cannot find the email in your inbox, please check your spam or junk folder. For further assistance, feel free to contact our customer support team.
If you are not satisfied with your purchase, you can return the item by following these steps:
- Contact Us: Reach out to our customer service team to initiate the return process.
- Provide Evidence: Show an image of the product you received and explain why you are not satisfied.
- Time Frame: Ensure that you contact us within the first 3 days of receiving the item.
- Purchase ID: Provide your purchase ID.
- Email Receipt: Include a screenshot of your email receipt showing the order details.
Once we have all the necessary information, our team will guide you through the return process. Please note that returns must be initiated within the specified time frame to be eligible.
Yes, we do restock items that are indicated as “out of stock.” Additionally, some items will be available for backorder. If you choose to backorder an item, it will be shipped to you as soon as it is back in stock. For updates on restocking and backorder availability, please check the product page or contact our customer service team.
Any of the Macedonian postal services for domestic shipping. For international orders, we will ship using any available shipping method to your destination country. If you have specific shipping requirements or questions, feel free to contact our customer service team for assistance.
